Service operation management Essay Example | Topics and Well Written Essays - 2000 words

Service operation management - Essay Exampler customers who prefer French cuisine where the product design and development matches seasonality of the service industry characterised by unique world coterie wines. Besides, the case of service provision stems from the distinct setting and furnishing resulting in unique classical architecture (Daniel, 2015). Therefore, the restaurants teleph whizz line focus is on providing rooms for dining and the warm as well as welcoming bar lounge where guests have the opportunity to enjoy the creative cocktails, sumptuous night desserts, and a la carte dining. Moreover, the organisations success in meeting customer needs and providing quality go has made it earn the two-star Michelin rating. In this case, the organisations success is a perfect commendation for evaluating how service organisations manage their service operations.Any customer who visits a restaurant digests professional high-class services especially for the highly rated organi sations like the Daniels restaurant. The focus of service operations management is to ensure that customers get the prize for their money (Zhang, Linderman & Schroeder, 2012). Therefore, customers believe that the high prices they pay for the restaurants must be reflected in the organisations service provision. In this regard, customers expect the organisation to be flexible in meeting their ever changing needs. In the modern business environment, the focus has shifted to quality of services where customers prefer organisations that put quality at the forefront of their operations since it is one of the expectations from the customers (Zaim, Bayyurt & Zaim, 2013). Nonetheless, the customers expect helpful and friendly service staff that can rely on for information and providing answers to whatsoever of their burning questions. The customers also expect that the organisation should respond promptly to inquiries, whether through online, by phone and in person. Most of all, customers expect a restaurant facility to maintain high level of